RLG
Caribbean financial-services leaders and technology specialists mapping systems and customer journeys together

Services

Ten connected disciplines. One fintech partner.

The expertise behind every RLG solution — from diagnosis through implementation for Caribbean financial institutions.
Caribbean IT specialists reviewing secure network and systems work in a financial institution01

ICT

Artificial intelligence, data science, governance, cybersecurity, administration, architecture and systems.

  • AI
  • Data Science
  • IT Governance
  • Cybersecurity
  • IT Administration
  • Solutions Architecture
  • Cloud Architecture
  • Software Architecture
  • Computer Systems
  • Networking
Caribbean executives working through a growth strategy session in a boardroom02

Business Strategy

Brand, business, operating and organizational models through to growth, marketing, sales and CX strategy.

  • Brand Strategy
  • Business Model
  • Target Operating Model
  • Organizational Design
  • Enterprise Architecture
  • Growth Strategy
  • Content Strategy
  • Digital Marketing Strategy
  • Sales Strategy
  • CX Strategy
Caribbean operations managers coordinating daily work in an open-plan office03

Business Management

Strategic planning across finance, IT, operations, projects, risk, compliance, HR, marketing, sales and CX.

  • Strategic Planning
  • Finance
  • IT
  • Operations
  • Projects
  • Risk & Compliance
  • HR
  • Marketing
  • Sales
  • CX
Caribbean business development professionals discussing a partnership proposal04

Business Development

Research and solution development through pipeline building, negotiation and implementation handover.

  • Market Research
  • Problem-Solving
  • Solution Development
  • Financial Planning
  • Strategic Planning
  • Lead Generation and Qualification
  • Relationship Building
  • Opportunity Development
  • Negotiation & Deal Closing
  • Implementation & Handover
A Caribbean mentor coaching young founders through a business plan05

Entrepreneurship Development

Ideation through business, design, media, marketing, sales, CX and funding support for new ventures.

  • Ideation & Design Thinking
  • Business Development
  • Business Management
  • Business Strategy
  • Visual Design
  • Digital Media Production
  • Digital Marketing
  • Sales
  • CX
  • Funding
Caribbean designers collaborating over layouts and colour swatches in a studio06

Visual Design

Illustration, brand, UI/UX, advertising, print, publication, packaging, motion, environmental and interior design.

  • Illustration
  • Brand Design
  • UI/UX Design
  • Ad Design
  • Print Design
  • Publication Design
  • Packaging Design
  • Motion Graphics Design
  • Environmental Graphic Design
  • Interior Design
A Caribbean production crew filming a corporate interview in a bright studio07

Digital Media Production

Writing, publication, video, TV, audio, music, film, animation, interactive media and game production.

  • Writing & Storytelling
  • Publication
  • Video Production
  • TV Production
  • Audio Production
  • Music Production
  • Film Production
  • Animation
  • Interactive Media Production
  • Game Production
A Caribbean marketing team planning a campaign calendar together08

Digital Marketing

Website, content, email, PPC, mobile, social, affiliate, SEO/SEM, AIEO/AIEM and display advertising.

  • Website Development
  • Content Marketing
  • Email Marketing
  • PPC Advertising
  • Mobile Marketing
  • Social Media Marketing
  • Affiliate Marketing
  • SEO & SEM
  • AIEO & AIEM
  • Display Advertising
A Caribbean financial adviser in a consultative conversation with a client09

Sales

Personas, enablement and funnels through prospecting, discovery, objections, closing and follow-up.

  • Customer Personas
  • Sales Enablement
  • Sales Funnels
  • Prospecting
  • Initial Contact
  • Qualification
  • Needs Discovery & Presentation
  • Handling Objections
  • Closing the Sale
  • Post-Sale Follow-Up and Nurturing
A member-service representative assisting a customer at a credit union counter10

CX

Personas, touchpoints, onboarding, omnichannel service, knowledge, help desk, loyalty, referral and CRM.

  • Customer Personas
  • Customer Touchpoints
  • Customer Onboarding
  • Omnichannel
  • Knowledge Base
  • Help Desk
  • Live Chat & Chatbot
  • Loyalty Programme
  • Referral Programme
  • CRM

Service model

From diagnosis to measured improvement.

STEP 01

Diagnose the need

Understand the operation before proposing anything.

STEP 02

Design the response

Strategy, system and service model designed together.

STEP 03

Implement the system

Delivery through to the people who have to run it.

STEP 04

Improve with evidence

Measure, review and adjust on a fixed cadence.

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